AGB
1. Introduction
These Terms of Service govern access to and use of clairebridal.shop and purchases made through our online store.
Throughout these Terms, references to "we," "us," "our" or "clairebridal.shop" refer to the operator of clairebridal.shop.
Our customer-service email is:
By using our website or placing an order, you agree to these Terms to the extent permitted by applicable law.
Nothing in these Terms excludes or limits mandatory rights available to consumers under German or European Union law.
2. Shopify Platform
Our store may use Shopify ecommerce technology to provide website, shopping-cart, checkout and related functionality.
Shopify provides ecommerce infrastructure, but purchases made through clairebridal.shop are transactions with the operator of clairebridal.shop rather than purchases directly from Shopify.
3. Eligibility
You may use our website only for lawful purposes.
Customers entering into purchase contracts must have the legal capacity necessary to enter into those contracts or must act with appropriate authorization.
You must provide accurate information when placing an order.
4. Product Information
We make reasonable efforts to provide useful and reasonably accurate descriptions of products.
Minor variations may occur because of:
- Photography;
- Lighting;
- Display settings;
- Manufacturing processes;
- Material characteristics;
- Production batches; and
- Reasonable manufacturing tolerances.
Customers should review product descriptions and applicable sizing, measurement or specification information before purchasing.
5. Availability
Products displayed on our website are subject to availability.
A product appearing online does not guarantee permanent availability.
If an ordered item becomes unavailable, we may cancel the affected order where permitted and refund amounts that must be reimbursed.
6. Prices
Prices may change from time to time.
The price applicable to an order is generally the price displayed at checkout when the order is submitted, subject to applicable law and correction of obvious errors.
Any mandatory taxes or charges payable by the customer will be displayed where required before the order is placed.
7. Obvious Errors
We attempt to maintain accurate pricing and product information.
If an obvious technical, typographical or pricing error occurs, we may take reasonable corrective action where permitted by applicable law.
Nothing in this provision allows us to disregard a binding contract or consumer rights where the law does not permit cancellation.
8. Placing an Order
The checkout process allows customers to select products and review relevant information before submitting an order.
Customers are responsible for checking:
- Selected products;
- Quantities;
- Sizes;
- Variants;
- Delivery information;
- Billing information; and
- Payment information.
before completing checkout.
9. Contract Formation
The point at which a legally binding purchase contract is formed depends on the checkout process and applicable law.
An automated acknowledgment confirming receipt of an order does not necessarily constitute final acceptance where the applicable ordering process provides for later acceptance.
When an order is accepted, we will fulfil it according to these Terms and applicable law.
10. Payment
Customers must use an authorized payment method.
Payments may be processed through third-party payment providers.
Orders may be subject to reasonable:
- Payment authorization;
- Fraud screening;
- Security checks; and
- Transaction verification.
11. Fraud Prevention
We reserve the right to investigate transactions where there are reasonable indicators of fraud or unauthorized payment.
Where permitted by law, an order may be delayed or cancelled if reasonably necessary to prevent fraud.
12. Shipping
All orders receive free standard shipping.
Our estimated delivery period is:
15–20 calendar days
Additional shipping details are provided in our Shipping Policy.
13. Delivery Information
Customers must provide accurate and sufficiently complete delivery information.
We are not responsible for avoidable delays directly caused by materially incorrect information supplied by the customer, subject to applicable consumer law.
Customers should notify us promptly if they discover an address error.
14. Risk of Loss
For consumer transactions, responsibility for goods during delivery will be determined in accordance with mandatory applicable consumer law.
Nothing in these Terms transfers transportation risk to a consumer earlier than legally permitted.
15. Right of Withdrawal
Consumers purchasing through distance contracts may have a statutory 14-day right of withdrawal.
Details are provided in our Return and Refund Policy.
German BGB §§312g and 355 establish the statutory withdrawal framework for qualifying consumer distance contracts.
16. Electronic Withdrawal
Where applicable, we will support withdrawal through electronic functionality required by law.
The EU electronic withdrawal function requirements relevant to qualifying online contracts have applied since 19 June 2026.
17. Customized Products
Applicable law may exclude the ordinary statutory withdrawal right for certain goods that are:
- Produced according to individual customer specifications; or
- Clearly personalized to the customer's needs.
This exception will only be applied where statutory conditions are satisfied.
Rights relating to defective or non-conforming goods remain unaffected.
18. Returns and Refunds
Return and refund requests are governed by our Return and Refund Policy and mandatory consumer law.
Customers may contact:
19. Defective Goods
Goods supplied to consumers must comply with applicable statutory conformity requirements.
Nothing in these Terms removes legal remedies relating to faulty, damaged, incorrectly supplied or non-conforming goods.
20. Product Use
Products must be used reasonably and in accordance with any relevant instructions supplied with them.
We are not responsible for damage caused solely by improper use, deliberate misuse or unauthorized alterations, except where applicable law provides otherwise.
21. Prohibited Uses
You must not use clairebridal.shop:
- For unlawful activity;
- To commit fraud;
- To transmit malicious software;
- To interfere with website security;
- To attempt unauthorized access;
- To scrape or extract information unlawfully;
- To impersonate another person;
- To infringe intellectual-property rights;
- To submit knowingly false payment information; or
- To interfere with the lawful use of the website by others.
22. Intellectual Property
Unless otherwise stated, website content including:
- Text;
- Graphics;
- Store design;
- Logos;
- Photographs;
- Product presentation;
- Software;
- Layout; and
- Other original content
may be protected by intellectual-property law.
No rights are granted except as necessary for ordinary personal use of the website.
23. Customer Content
Where customers voluntarily submit reviews, photographs or other content through functionality offered by our website, they must have the right to submit that content.
Customers must not submit unlawful, infringing, defamatory or malicious content.
Any license relating to customer-submitted content will be limited to what is reasonably necessary to operate the relevant functionality and as otherwise disclosed when the content is submitted.
24. Third-Party Services
Our store may integrate services operated by third parties, including:
- Shopify;
- Payment providers;
- Shipping providers;
- Analytics services;
- Marketing services; and
- Other ecommerce applications.
Third-party services may have their own terms and privacy policies.
25. Website Availability
We aim to keep clairebridal.shop reasonably available.
However, uninterrupted availability cannot be guaranteed.
The website may occasionally be unavailable because of:
- Maintenance;
- Security updates;
- Technical failures;
- Provider outages; or
- Events outside our reasonable control.
26. Security
Users must not attempt to bypass or interfere with security features.
We may implement reasonable security and fraud-prevention measures.
27. Privacy
Personal information is processed according to our Privacy Policy and applicable data-protection law.
28. Consumer Liability Protections
Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful.
In particular, nothing is intended to exclude liability for:
- Intentional misconduct;
- Gross negligence where exclusion is prohibited;
- Injury to life, body or health caused by legally attributable fault;
- Liability under mandatory product-liability legislation; or
- Other liability that cannot legally be excluded.
29. Liability for Ordinary Negligence
To the extent permitted under German law, where liability arises from ordinary negligence concerning an essential contractual obligation, liability may be limited to damage that was foreseeable and typical for the contract.
An essential contractual obligation is an obligation whose performance is necessary for proper performance of the contract and upon which the contracting party may ordinarily rely.
Mandatory consumer rights remain unaffected.
30. Force Majeure and Events Beyond Reasonable Control
We will not be considered responsible for delay caused solely by events genuinely outside our reasonable control to the extent applicable law permits.
Such circumstances do not eliminate rights that consumers may have where performance is materially delayed or becomes impossible.
31. Changes to the Website
We may update or modify website functionality, layout or product offerings from time to time.
Changes will not unlawfully reduce rights arising from existing contracts.
32. Changes to These Terms
We may update these Terms for future use of our website when reasonably necessary.
The terms applicable to a completed purchase will generally be those forming part of the contract when the purchase was made, subject to mandatory law.
33. Severability
If an individual provision of these Terms is invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.
The invalid provision will be treated in accordance with applicable law rather than interpreted to deprive consumers of mandatory protections.
34. No Waiver
Failure to exercise a contractual right immediately does not necessarily constitute a permanent waiver of that right.
35. German and EU Consumer Law
These Terms are intended to operate consistently with mandatory German and European Union consumer protections.
Where a provision conflicts with a mandatory legal right, the mandatory legal rule prevails.
36. Governing Law
To the extent legally permissible, these Terms and contracts concluded through clairebridal.shop are governed by German law.
For consumers, this choice does not deprive them of mandatory protections that apply under the law that cannot contractually be excluded.
37. Jurisdiction
Any dispute will be handled by the competent courts determined under applicable jurisdiction rules.
Nothing in these Terms requires a consumer to bring proceedings exclusively in a location where such a requirement would be unlawful.
38. Consumer Dispute Resolution
Unless clairebridal.shop becomes legally obliged to participate in a particular consumer dispute-resolution procedure, clairebridal.shop does not undertake to participate in dispute-resolution proceedings before a consumer arbitration board.
German VSBG §36 regulates disclosures concerning whether businesses are willing or required to participate in consumer dispute resolution.
The former European Commission Online Dispute Resolution Platform should not be included in current policies because Regulation (EU) 2024/3228 discontinued it and repealed the underlying ODR Regulation with effect from 20 July 2025.
39. Contact
Questions concerning these Terms may be sent to:
clairebridal.shop
Email: info@clairebridal.shop
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