Widerrufsrecht
This Return and Refund Policy applies to qualifying purchases made through clairebridal.shop.
Our customer-service email is:
Nothing in this policy is intended to exclude, reduce or replace mandatory consumer rights available under German or European Union law.
German consumers purchasing goods through distance contracts generally receive a statutory 14-day right of withdrawal, subject to statutory exceptions.
14-Day Statutory Right of Withdrawal
Where the statutory right of withdrawal applies, a consumer may withdraw from an eligible distance-sales contract within 14 days without providing a reason.
For ordinary goods orders, the withdrawal period generally begins when the consumer, or a third party designated by the consumer other than the carrier, obtains possession of the goods.
Where an order contains multiple goods delivered separately, applicable law determines when the withdrawal period begins.
The withdrawal must be communicated before the applicable deadline.
How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must communicate a clear statement informing us of your decision to withdraw from the contract.
You may contact:
clairebridal.shop
Email: info@clairebridal.shop
The statement does not need to provide a reason.
Your withdrawal statement should preferably include:
- Your name;
- Your order number;
- The email address used for the order;
- The product or products concerned; and
- A clear statement that you wish to withdraw from the purchase.
These details help us process the request efficiently but do not remove statutory rights where a valid withdrawal has otherwise been communicated.
Electronic Withdrawal Function
Where applicable law requires clairebridal.shop to provide an electronic withdrawal function, customers may also use that functionality to submit a withdrawal electronically.
An electronic withdrawal submitted through such functionality will be handled in accordance with applicable law.
The electronic withdrawal requirement applicable to relevant EU online distance contracts has applied since 19 June 2026.
Return of Goods Following Withdrawal
After communicating a valid withdrawal, customers must return the goods without undue delay and within the period required by applicable law.
Customers should contact info@clairebridal.shop before sending a return so that we can provide appropriate return instructions.
Customers should not send products to an address that appeared on an original shipping label without first receiving return instructions because fulfilment and return facilities may differ.
A customer's statutory withdrawal right is not automatically lost solely because the customer contacted us without using a particular wording or format.
Condition of Returned Products
Consumers are permitted to inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning.
Customers should take reasonable care of products while they are in their possession.
Where possible, products should be returned with:
- Included accessories;
- Documentation;
- Product components; and
- Original packaging.
Original packaging is recommended where reasonably available but is not, by itself, intended to unlawfully remove a statutory withdrawal right.
A consumer may be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods where applicable law permits such deduction.
Return Shipping Costs for Change-of-Mind Withdrawal
For a statutory withdrawal based on a change of mind, the customer is responsible for the direct cost of returning the goods, unless clairebridal.shop expressly agrees to bear that cost or applicable law requires otherwise.
German BGB §357 permits the consumer to bear direct return costs when the consumer has been properly informed of that obligation.
Customers are encouraged to use a reliable and appropriately trackable return method.
Refunds Following Withdrawal
Following a valid withdrawal, we will refund payments that must be reimbursed under applicable law.
Where required, this includes the amount paid for the products and the cost of the least expensive standard delivery option offered for the original purchase.
Because standard shipping at clairebridal.shop is free, there will normally be no standard outbound shipping charge to reimburse.
If a customer voluntarily selected a more expensive delivery option than the least expensive standard option available, additional delivery costs associated with that premium option do not have to be reimbursed where applicable law permits.
Refunds will be made without undue delay and no later than the statutory deadline applicable to the withdrawal.
For goods contracts, we may withhold reimbursement until we have received the returned goods or the customer has supplied evidence that the goods were sent back, whichever occurs first, where permitted by law.
Refund Method
Unless expressly agreed otherwise and provided no additional cost is imposed on the consumer, refunds following statutory withdrawal will be made using the same payment method originally used for the transaction.
After we issue a refund, additional processing time may be required by the customer's bank, card issuer or payment provider before the funds appear.
That banking-processing period is outside our direct control.
Products Damaged in Transit
If a product arrives damaged, please contact:
Customers should contact us as soon as reasonably possible and provide information that helps us investigate, such as:
- Order number;
- Description of the damage;
- Photographs of the product;
- Photographs of the packaging where relevant; and
- Any other reasonably necessary information.
This procedure is intended to speed up resolution and does not remove mandatory statutory rights.
Incorrect Products
If you receive a product materially different from what you ordered, please contact:
We will review the matter and, where the error is attributable to us or our fulfilment process, provide an appropriate remedy consistent with applicable law.
Customers should not be required to bear reasonable return costs resulting from our shipment of an incorrect product where applicable law places those costs on the seller.
Faulty or Non-Conforming Goods
The statutory withdrawal right is separate from consumers' legal rights concerning goods that are defective or do not conform to the contract.
Consumers in the EU benefit from statutory protections concerning defective/non-conforming goods; the EU framework generally provides a minimum two-year legal guarantee.
Where a product is defective or non-conforming, remedies may include, depending on the circumstances and applicable law:
- Repair;
- Replacement;
- Price reduction;
- Termination of the contract; or
- Refund.
Nothing in this Return and Refund Policy limits those statutory remedies.
Customized and Personalized Goods
German law provides exceptions to the statutory right of withdrawal for certain goods that are not prefabricated and are produced based on an individual consumer choice or specification, or goods that are clearly tailored to the consumer's personal needs.
Accordingly, the statutory change-of-mind withdrawal right may not apply to qualifying:
- Personalized goods;
- Individually customized goods;
- Products manufactured to customer-specific specifications; or
- Products clearly tailored to an individual customer's personal requirements.
The exception will only be applied where the relevant statutory requirements are satisfied.
A product does not lose statutory defect or non-conformity protections merely because it was personalized or customized.
Hygiene-Sealed Goods
Where goods are supplied sealed and are unsuitable for return for health-protection or hygiene reasons, the statutory right of withdrawal may cease after the seal is removed where the legal requirements for this exception are satisfied.
This exception will not be extended beyond what applicable law permits.
Sale and Promotional Products
The fact that a product was sold at a discount, promotional price or sale price does not, by itself, remove mandatory statutory consumer rights.
Eligible sale products therefore remain subject to statutory withdrawal and defect rights unless a specific legal exception applies.
Exchanges
Where operationally available, we may assist customers wishing to exchange an eligible product.
An exchange is not guaranteed until availability has been confirmed.
The simplest process may sometimes be to return an eligible product and place a separate order.
Statutory rights are not dependent on accepting an exchange.
Order Cancellations Before Dispatch
Customers who wish to cancel an order before dispatch should contact:
We will make reasonable efforts to process a cancellation request received before fulfilment.
However, orders may enter processing or fulfilment quickly, so we cannot guarantee that a shipment can always be stopped.
Where an order has already been dispatched, statutory withdrawal rights may still apply after delivery.
Refused Deliveries and Uncollected Parcels
Refusing delivery or failing to collect a parcel is not necessarily equivalent to providing a clear statutory withdrawal declaration.
Customers who wish to withdraw should therefore communicate their decision clearly to:
Additional costs caused by incorrect addresses, repeated delivery failures or other circumstances may be handled according to applicable law.
Return Fraud and Abuse
We reserve the right to investigate suspected return fraud, including:
- Returning a different product;
- Deliberately damaging a product;
- Manipulating evidence;
- Submitting materially false information; or
- Attempting duplicate refunds.
Nothing in this section authorizes us to refuse a legitimate statutory consumer right.
Chargebacks and Payment Disputes
Customers experiencing an order problem are encouraged to contact us first at:
We will make reasonable efforts to investigate and resolve legitimate concerns.
The use of our customer-service process does not remove any rights that may independently exist through a payment provider or applicable law.
Contact
For withdrawal, return or refund questions:
clairebridal.shop
Email: info@clairebridal.shop
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