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Introduction
This Shipping Policy explains the shipping and delivery practices applicable to orders placed through clairebridal.shop.
For shipping questions, please contact:
Email: info@clairebridal.shop
Free Standard Shipping
All orders placed through clairebridal.shop receive free standard shipping.
Customers are not charged a separate standard shipping fee for ordinary standard delivery.
Where an alternative or premium shipping service is specifically offered, any additional charge will be clearly displayed before the customer completes checkout.
Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 calendar days
Unless otherwise clearly stated on the relevant product page or at checkout, this estimate is intended to cover the normal overall period required for order processing, preparation and standard delivery.
The timeframe is an estimate rather than an absolute guaranteed arrival date.
Order Processing
After an order is submitted, we may carry out ordinary processing steps such as:
- Payment authorization;
- Order verification;
- Fraud-prevention checks;
- Inventory allocation;
- Product preparation;
- Packaging;
- Shipping-label creation; and
- Handover to the delivery provider.
We aim to perform these activities without unnecessary delay.
Order Confirmation
Customers should receive order information using the email address supplied during checkout.
Customers are responsible for ensuring that the email address entered during checkout is accurate.
If you do not receive expected order information, contact:
Shipping Address
Customers must provide a complete and accurate delivery address.
Before submitting an order, customers should verify:
- Recipient name;
- Street information;
- Building or apartment information;
- Postal code;
- City;
- Country; and
- Contact information.
If you discover an address error, contact info@clairebridal.shop as soon as possible.
We will make reasonable efforts to correct the address if fulfilment has not already progressed too far.
Address changes cannot be guaranteed after dispatch.
Delivery Estimates
Although we aim to deliver orders within 15–20 calendar days, circumstances can occasionally affect delivery.
Possible causes of delay include:
- Unusually high order volumes;
- Transportation disruptions;
- Severe weather;
- Carrier delays;
- Customs procedures where applicable;
- Public holidays;
- Incorrect delivery information;
- Security inspections;
- Local delivery disruptions; and
- Events outside reasonable operational control.
Where we become aware of a significant delay affecting an order, we may provide updated information where reasonably possible.
Nothing in this section removes statutory rights customers may have in relation to delayed delivery.
Tracking
Where tracking is available for an order, tracking information may be provided by email or through available order-status functionality.
Tracking information may take some time to update after a parcel is handed to a carrier.
A lack of immediate tracking movement does not necessarily mean that a shipment has not entered the transportation network.
Multiple Parcels
An order may occasionally be delivered in more than one parcel where operationally necessary.
Where an order is divided into multiple shipments:
- Parcels may arrive on different days;
- Separate tracking numbers may be issued; and
- The customer will not be charged additional standard shipping solely because the order was split.
Free Shipping Meaning
"Free standard shipping" means that clairebridal.shop does not charge the customer a separate standard transportation fee for the standard delivery method.
It does not automatically mean that unrelated taxes or legally imposed governmental charges can never apply.
Any amounts that the customer is legally required to pay through the transaction will be disclosed in accordance with applicable law.
Delivery Attempts
Delivery providers may make one or more delivery attempts depending on their procedures.
If delivery cannot be completed, the carrier may:
- Attempt redelivery;
- Leave collection instructions;
- Hold the parcel at a collection location; or
- Return the parcel.
Customers should monitor tracking information where available.
Unclaimed Parcels
Customers are responsible for collecting parcels within any applicable carrier holding period.
If a parcel is returned because it was not collected, please contact:
We will review available options in accordance with the circumstances and applicable law.
Incorrect Address
If a parcel cannot be delivered because a materially incorrect address was provided by the customer, additional handling may be required.
We will not impose charges inconsistent with mandatory consumer law.
Please contact us quickly if an address correction is needed.
Lost Parcels
If tracking indicates that a parcel may be lost or if the expected delivery period has passed without delivery, contact:
Please provide:
- Order number;
- Customer name;
- Delivery information; and
- Relevant tracking information where available.
We will investigate with the relevant fulfilment or shipping provider.
Where a parcel is confirmed lost before delivery to the consumer, an appropriate remedy will be provided in accordance with applicable law.
Damaged Deliveries
If a package arrives visibly damaged, customers should document the condition where reasonably possible.
If the product itself is damaged, contact:
Useful information may include:
- Order number;
- Photographs of the external package;
- Photographs of the damaged product; and
- Description of the problem.
Such evidence assists investigation but does not unlawfully condition statutory consumer rights.
Incorrect Products
If the delivered product is not the product ordered, please contact:
We will review the order and arrange an appropriate remedy where the error is confirmed.
Delivery Completion
For consumer purchases, the transfer of transportation risk will be determined according to applicable mandatory consumer law.
We do not intend to transfer transportation risk to German consumers earlier than permitted by law.
Delivery to Another Person
If a customer requests delivery to a third party, delivery to that person may constitute delivery to the customer where applicable law provides.
Customers should therefore ensure that the selected recipient is authorized to receive the parcel.
Orders Returned to Sender
A parcel may be returned to sender because of:
- Incomplete address information;
- Failed delivery attempts;
- Non-collection;
- Carrier restrictions; or
- Other delivery problems.
If this occurs, please contact:
We will review the available options.
Cancellation During Shipping
Once a parcel has entered the carrier network, we normally cannot guarantee interception.
A customer who wishes to exercise a statutory right of withdrawal should follow the procedure described in our Return and Refund Policy.
Refusing a delivery alone should not be relied upon as a substitute for a clear withdrawal declaration.
Returns
Shipping terms for returns are addressed separately in our Return and Refund Policy.
For ordinary statutory change-of-mind withdrawals, the customer bears the direct cost of returning the goods when properly informed and where applicable law allows.
For damaged, faulty, incorrect or non-conforming goods, different rules may apply.
Customer Responsibility
Customers should reasonably cooperate with delivery by:
- Providing accurate information;
- Monitoring tracking where available;
- Responding to reasonable carrier communications; and
- Collecting parcels within applicable holding periods.
These obligations do not remove mandatory consumer protections.
Delivery Problems
For any delivery issue, contact us at:
Please provide your order number and sufficient information for us to investigate.
Changes to Shipping Policy
We may update this Shipping Policy for future orders when operational or legal requirements change.
Changes will not retrospectively remove rights attached to an existing purchase.
Contact
clairebridal.shop
Customer Service Email: info@clairebridal.shop
Standard Shipping: Free on all orders
Estimated Delivery: 15–20 calendar days
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